JOST WARRANTY CLAIMS

At JOST, our first priority is always getting our customers back on the road. Our warranty claim process is designed to put the customer’s needs first, by placing a priority on quick repairs. Claims can be filed directly with JOST or through any authorized sales or service outlet. Any claim must be filed within 60 days of the product’s failure. Please contact JOST to obtain any product warranty statements not shown here.

How To File A Claim

Fill out the claim form below. If you have any further questions, please read our claim form instructions or call 800-253-5105 and one of our sales representatives will be happy to walk you through the process.

A. Please type in the information into the JOST Warranty Claim form (Document Link) and submit enter.

          Alternatively – A copy of the repair order to warranty2@jostinternational.com  containing:

     A. Repair facility Contact info & RO#

     B. OEM, 17-digit VIN and in-Service or build Date.

     C. Fleet name, City, State and Unit #

     D. Itemized part numbers, parts costs and labor costs

 

warranty claim form
Claim Form Instructions

JOST WARRANTY FAQ

What is Warrantable?

JOST’s warranty covers workmanship and material. For specific information please see warranty statements. The warranty on a product begins at the truck or trailer’s in-service date.

If you are unsure about your specific situation, please call us at 800-253-5105 or contact your regional sales rep.

What Do I Do With the Parts I Repaired?

This will be on the RGR (return goods receipt) that you receive from JOST.

  • Prepaid – Means that the sender pays for the freight.
  • Collect – Means that JOST will pay for the freight.

If the claim is warrantable and you sent the freight back prepaid, please submit the freight bill to your contact at JOST and you will be reimbursed.

How Do I Find My Assembly Part Number?

Fifth Wheels – Assembly part numbers are on a tag on the front passenger side of the 5th wheel.
Landing Gear – Assembly part numbers are on a nameplate below the crank handle.

How Does the Warranty Process Work?

Our first concern is getting the customer back on the road. 

Before completing any warranty repairs, the repair shop should contact JOST to determine the most efficient way to repair the customer’s vehicle. The repair company should bill the customer as if this is a normal repair. If the claim is warrantable, JOST will then reimburse the person who submitted the claim. 

A claim form will need to be submitted to JOST. The warranty department will process your claim, and you will be issued an RGR (return goods receipt) if the parts need to be returned for inspection. Once the parts have been received and inspected, a determination will be sent to you. The whole process should take more than 30 days.

What Address Do I Send the Failed Parts To?

Please note:  You should only send parts if you have received an RGR (return goods receipt) from JOST. When you submit your claim, you will receive an RGR number as well as a packing slip for shipping the parts back. The ship-to address will be on this packing slip.

What Information IS Needed for the Claim?

For the exact information needed for claims, please see the Claim Form Instructions.